FAQ

Frequently Asked Questions

Product

We all want the surfaces of our everyday items to be free of bacteria. By using our phones, keys, credit cards, jewelry, and other personal items without cleaning, we are exposed to harmful microbes. Thankfully, you can ensure that all surfaces are free of these unwanted microorganisms by using any of our UV-C sanitizers.
There’s a wide selection available, enabling you to make a smart pick that addresses your specific needs. Among our sanitizers is the ZapClean Sanitizer Wand. This innovative must-have eliminates 99.9% of all bacteria courtesy of two quartz UV-C LEDs. With the Wand, you can rest easy, assured that you’re safe allergic reactions and unwanted infections.

UV-C light is a germ-killing, short-wavelength ultraviolet light. This radiation readily breaks down germ DNA and cripples all reproductive functions. UV-C light possesses a germicidal characteristic absent in UV-A and UV-B, and can neutralize microbes with an immunity for regular antibiotics.

Despite being a potent germ-killer, UV-C light poses no risks when properly used. It is therefore vital that users observe the given usage guidelines.

ZapClean works at a microscopic level, and it is impossible to see the sanitizer at work with your naked eye. We however understand that our customers need tangible evidence that the product is producing the desired result, so we include free ZapClean Disinfection Strips. All you need to do is place the disinfection card on the surface you’re cleaning. Run the sterilizing wand until the strip turns to a mild purple. This color change is evidence that ZapClean is disinfecting as required.

Within minutes, our UV-C sanitizers readily disinfect your mouse, tablet, keys, phone, tablet, jewelry, reusable masks, wallet, and credit cards, among other personal items.

Shipping

We sincerely hope you and yours are safe during these unprecedented times. Our team is working hard to increase our capacity to manufacture and ship our products. Orders typically ship in 5-7 business days after your order date. Your order will then be delivered 4-10 days after shipment. Due to current events our delivery time frame is longer than normal, approximately 3 weeks.
Please read our Shipping Policy for more information.

Yes, we ship within the 48 contiguous US states including PO boxes and APO/FPO addresses.

Once your order has been shipped we will send you an email confirmation with your tracking information. The email will include a link to the shipping carrier’s website where you can track the location and delivery status of your order once it has shipped.

Currently ZapClean will only be shipping within the United States.

Payment

We accept all major credit cards (VISA, MasterCard, American Express, and Discover) as well as PayPal.

Rest assured, your privacy and trust are our priority. Please read our Privacy Policy for more information.

Your information is safe with us! Our website is 100% secure. We go to great lengths to keep your personal financial information private and safe. Your personal information is protected by strong security measures in place to safeguard against theft or piracy.

All information you send to our site within the ordering process is encrypted, protecting it against disclosure to third parties.

Returns

Due to the nature of this item there are no refunds, exchanges or returns after shipped.

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